Tesla Model X: Contacting Tesla Roadside Assistance
Tesla Roadside Assistance is available to you 24 hours a day, 365 days a year, for the duration of your warranty period. Tesla Roadside Assistance is also available to speak with roadside service professionals to answer any questions and explain the proper procedure for transporting your vehicle.
When contacting Tesla Roadside Assistance, please provide:
- The Vehicle Identification Number (VIN). The VIN is displayed when you touch Controls > Software. The VIN can also been seen on the upper dashboard by looking through the driver's side of the windshield.
- Your exact location.
- The nature of the problem.
If available in your region, you can also expedite your request, by choosing the Roadside Assistance option in the Tesla mobile app.
NOTE: For a detailed description of Tesla's Roadside Assistance policy, go to the support page on the Tesla web site for your region.
Regional Phone Number(s)
Mexico: 1-800-228-8145
United States and Canada: 1-877-79TESLA (1-877-798-3752)
NOTE: The phone number is also available by touching Controls > Service.
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Do Not Transport with Wheels on the Ground
The front and rear motors in Model X generate power
when the wheels spin. Always transport Model X with all
four tires off the ground. Ensure that the tires are unable
to spin at any time during tr
Approved Methods for Transporting
A flatbed truck or comparable transport vehicle is the
recommended method of transporting Model X. The
vehicle can face either direction when using a flatbed.
If Model X must be transported without
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HV Battery Coolant - Refill
Caution: Only fill the battery with the specified coolant. In
this manual, refer to General Information > Fluids and
Capacities > Fluids.
Fill the battery coolant fill tool with the specified coolant.
Connect the coolant service fixture to one of the hoses on th
Cabin Air Filter(s)
Model X has one or more air filters to prevent pollen,
industrial fallout, road dust and other particles from
entering through the vents.
NOTE: Cabin air filter(s) require periodic replacement.
See Service Intervals.
Cabin Overheat Protection
The climate control system can reduce the temperature
