Tesla Model X Owners & Service Manuals

Tesla Model X: Contacting Tesla Roadside Assistance

Tesla Model X 2015-2023 Owner's Manual / Roadside Assistance / Contacting Tesla Roadside Assistance

Tesla Roadside Assistance is available to you 24 hours a day, 365 days a year, for the duration of your warranty period. Tesla Roadside Assistance is also available to speak with roadside service professionals to answer any questions and explain the proper procedure for transporting your vehicle.

When contacting Tesla Roadside Assistance, please provide:

  • The Vehicle Identification Number (VIN). The VIN is displayed when you touch Controls > Software. The VIN can also been seen on the upper dashboard by looking through the driver's side of the windshield.
  • Your exact location.
  • The nature of the problem.

If available in your region, you can also expedite your request, by choosing the Roadside Assistance option in the Tesla mobile app.

NOTE: For a detailed description of Tesla's Roadside Assistance policy, go to the support page on the Tesla web site for your region.

Regional Phone Number(s)

Mexico: 1-800-228-8145
United States and Canada: 1-877-79TESLA (1-877-798-3752)

NOTE: The phone number is also available by touching Controls > Service.


     Instructions for Transporters

     Do Not Transport with Wheels on the Ground

    The front and rear motors in Model X generate power when the wheels spin. Always transport Model X with all four tires off the ground. Ensure that the tires are unable to spin at any time during tr

     Approved Methods for Transporting

    A flatbed truck or comparable transport vehicle is the recommended method of transporting Model X. The vehicle can face either direction when using a flatbed. If Model X must be transported without


     Before Using

    Before using Traffic Light and Stop Sign Control, you must: Ensure that forward-facing cameras are unobstructed (see Cleaning Cameras and Sensors) and calibrated (see Drive to Calibrate Cameras). Traffic Light and Stop Sign Control depends on the ability of the cameras to detect traffic l

     Canceling and Resuming

    To manually cancel Traffic-Aware Cruise Control, press the brake pedal or press the right scroll wheel on the steering yoke. To resume cruising, press the right scroll button. NOTE: When Traffic-Aware Cruise Control cancels, Model X does not coast. Instead, regenerative braking slows down Model

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